12 Habits of Quietly Powerful Global Leaders

Summary:

No CEO can do it all. Crown Worldwide CEO Jennifer Harvey joins Lee to unpack how a global services company scales across 250+ facilities, operationalizes values inside performance systems, and turns employee ideas into new business lines. From Innovation Fridays to the Pioneer Challenge, Jennifer shares practical ways to raise productive engagement, communicate hard news with respect, and align purpose with results.

Guest

Jennifer Harvey is CEO of Crown Worldwide Group, a global portfolio of relocation, workspace, information management, fine art, and related services. She grew up inside the business started by her father and now leads Crown’s pivot to new offerings while stewarding its property network and ESG program.

What you will learn

• Why no CEO is good at everything and how to build a team that fills the gaps

• The myth of being recession proof and how to manage multi country whack a mole dynamics

• Purpose as the umbrella and how to wire values into performance and compensation

• How Crown sources innovation from the front lines through Innovation Fridays and the Pioneer Challenge

• Communicating tough decisions with honesty and care to preserve trust

• Cascading strategy so local teams align with a five year plan

• ESG that actually guides priorities across countries with different emission profiles

• Family business transitions that work and why decisiveness still matters

Power Quotes:

• “No CEO can do it all. You will need the team to fill the gaps.”

• “Purpose is the umbrella. Performance systems make it real.”

• “Values do not matter unless they show up in how people are evaluated and paid.”

• “Start with the truth. Respect earns trust, even in hard moments.”

• “Innovation is creative solutions to customer problems, not just the next big device.”

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